Sol Luma – Policies & Terms ✨🌿

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Privacy Policy 🔒

At Sol Luma, your privacy is sacred. We collect basic personal details (name, contact info, session notes) to support your healing journey. Your information is stored securely and will never be shared or sold without your consent—unless required by law.

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Accessibility Statement 🌈

We welcome all clients with open hearts. If you have specific needs or accessibility requests, please let us know when booking so we can create the most comfortable experience possible.

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Terms & Conditions 📜

• Session Bookings & Payment 💳
  All bookings require a 50% deposit to secure your appointment. The remaining balance is due before your session begins.

• Late Arrivals ⏳
  If you arrive late, your session may be shortened to respect the next client’s time. Full session fees still apply.

• Cancellations & Rescheduling 🔄
  We require 48 hours notice to cancel or reschedule a booking.

• Cancellations made within 48 hours will result in a forfeited deposit.

• With more than 48 hours notice, deposits can be credited toward a future booking (valid for 12 months).

• Health Disclaimer 🧬
  Sol Luma offers holistic, light-based, and energy healing services for relaxation, stress release, and emotional support. These services are not a substitute for medical treatment or therapy. Please consult your healthcare provider for medical advice.

• Results Disclaimer 🌙
  Every healing journey is unique. We do not guarantee specific results, as personal transformation unfolds differently for each individual.

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Refund Policy 💫

• Completed Sessions:
  No refunds are issued after a session has taken place, except in rare cases of service failure or error.

• Prepaid Packages:
  Prepaid sessions are non-refundable but can be transferred to another person or used within 12 months.

For bookings or questions:
📧 info@solluma.com.au
📞 0435122892
📲 Instagram: @SolLuma