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Sol Luma's Privacy Policy

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Last updated: [14/01/2026]

Sol Luma (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Booking details and preferences

  • Payment information (processed securely via third-party providers)

  • Any information you voluntarily provide through forms, email, or bookings

We do not collect sensitive health information unless you choose to share it voluntarily for the purpose of tailoring your experience.

2. How We Collect Information

Your personal information may be collected when you:

  • Make a booking or enquiry

  • Contact us via our website, email, or phone

  • Subscribe to updates or communications

  • Interact with our website (cookies and analytics)

3. How We Use Your Information

We use your personal information to:

  • Provide and manage bookings and services

  • Communicate with you about your appointment or enquiry

  • Improve our services and website experience

  • Meet legal and administrative obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Personal Information

Your information may be shared only when necessary with:

  • Trusted service providers (e.g. booking systems, payment processors)

  • Legal or regulatory authorities if required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely using industry-standard protections.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies through your browser settings if you prefer.

7. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Sol Luma
Email: info@solluma.com.au
Website: www.solluma.com.au

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